Trust and Team Spirit

The "Determined to be Different" theme conveys our determination to be better than we've ever been, by making real progress across each of our five strategic priorities with the objective of becoming Australia's finest financial services organisation, through excelling in customer service.

Trust and Team Spirit

To achieve this goal we have focussed our energies on delivering our five core strategic priorities - Customer Service, Business Banking, Technology and Operational Excellence, Trust and Team Spirit and Profitable Growth. The result is that today, the Group is a significantly stronger and more dynamic organisation than it was four years ago.

Trust and Team Spirit

The extent of the Group's transformation over the last four years is testimony to the drive, energy and engagement of our people. Progress during the year included continued best-practice people engagement results; ASB winning the Gallup Great Workplace Award for the third year in a row; and a refresh of the Group's Diversity Strategy, including establishment of a goal to increase the representation of women in senior management levels from 26 per cent to 35 per cent by December 2014.