Institutional Banking and Markets

A continued disciplined approach to the execution of the Group's five strategic priorities has delivered another good result.

Institutional Banking and Markets

Institutional Banking and Markets achieved a cash net profit after tax of $1,182 million which represented a significant increase on the prior year.

The result was driven by moderate growth in operating income and a substantial decline in impairment expense.

Operating income increased by 7 per cent on the prior year to $2,567 million reflecting a 16 per cent increase in Institutional Banking operating income as a result of good activity levels and disciplined pricing strategies, along with enhanced focus and performance in Transaction Banking including Payments and Deposits.

The business continues to invest for the future, building its capacity in the Institutional Equities and Debt Capital Markets business, foreign exchange platform renewal and driving enhancements through improved information technology capabilities to enrich customer experience.

The commitment to customer satisfaction has been recognised by:

  • Best in the market for the fifth year running for "Loyalty to Relationship" and "Understanding of Customer's Business" in the latest East and Partners' "Australian Institutional Banking & Markets" report;
  • "Number one for overall Customer Satisfaction among clients where they have a Lead Relationship with CBA" in Peter Lee Relationship Banking Survey "Best in Customer Service" for 2009;
  • "Asian Securitisation Deal of the Year 2009" awarded by IFR Magazine and IFR Asia; and
  • Euromoney FX Survey 2010 recognised the Group for achieving the highest market share gain in the Australia region.

Institutional Banking and Markets